Refund and Returns Policy

At the Garden Kitchen, we strive to provide you with the highest quality cakes and ensure your complete satisfaction. In the event that you encounter any issues with your order, please review our refund policy below.

For Cakes Collected In-Store:

If you have collected your cake from our store, we kindly request that you inspect the cake at the time of pickup. Should you identify any concerns or issues with the cake, please notify our staff immediately. We will be more than happy to address the matter and find a suitable solution to ensure your satisfaction.

For Cakes Delivered:

If your cake was delivered to your specified location, we understand that it may not be possible to examine the cake upon delivery. Therefore, we ask that you contact us within 24 hours of receiving the cake if you encounter any issues or have concerns. Please provide us with detailed information about the problem, and we will work with you to resolve it promptly.

Our Commitment:

We take great pride in our products and want every customer to be delighted with their purchase. If a refund is deemed necessary, we will evaluate each case individually and consider the nature of the issue. Depending on the circumstances, we may offer a replacement, store credit, or a refund.

Please note that refunds may not be applicable for issues resulting from mishandling, failure to follow storage instructions, or if the cake has been consumed in its entirety.

Contact Us:

If you need to discuss a refund or have any questions regarding our policy, please contact our customer service team at [contact information]. We are here to assist you and ensure that your experience with [Cake Shop Name] is a positive one.

Please retain your order confirmation or receipt as proof of purchase when contacting us about a refund.

The Garden Kitchen reserves the right to update or modify this refund policy at any time without prior notice.